Developing Quality Customer Service Skills

Name: Developing Quality Customer Service Skills
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Learn the important skills to deliver excellent customer service in this free online customer service training course.

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Learning Outcomes

In this free course, you will learn how to:

Compare traditional platforms and social media platforms used by businesses in customer service
Discuss the importance of developing the right attitude as a customer service representative
List and discuss the skills customer service reps must posses
State the qualities customers consider important that customer reps should have
List the things a customer rep must not do when dealing with a customer
Discuss how to manage customers on the phone and in front of the customer rep at the same time
List phrases a customer rep should not use when speaking to a customer
State the guidelines for choosing a wardrobe for work

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